About Us | Purchase | Shipping and handling | Delivery | Backorders | Tax Charges | Credit Card Security | Guarantee | Reaching Us | Privacy Policy | Returns Policy |
| About Us Nineplus are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please use the details below. Our Contact details: Nineplus Nineplus PO BOX 16 St Columb Cornwall TR9 6WS United Kingdom Phone: 0844 249 28 58 Fax: Email: myorder [at] nineplus [dot] com 797 6419 63 Company number: <Put company number here> |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment using Protx. If you are shopping from outside of the UK, place your order and your credit card company will convert the transaction to your own currency. We accept all major payment cards including American Express. Nineplus do not charge for any item until it is ready to ship and back ordered items are not charged for until they are shipped. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Clothing / Textiles / Acessories / Unbreakables We use couriers for the majority of our shipping and most textile based goods are packaged in a courier bag or box. You should recieve a tracking number within 24 hours of placing your order, but if you do not, please request one from us here including your order number in the email and we will reply as quickly as we can. Surfboards / Fins / Breakables As you can probably imagine, putting one of our beautiful boards into the hands of couriers and shipping people is a scary thought. Thankfully we have found a courier that understands surfboards and thier fragile nature and although it will cost a little extra to get your board shipped it will be lovingly wrapped in a double layer or large bubble wrap, then placed in a double walled cardboard box and end caps reinforce the nose and tail. We have found that by doing this; even though it costs us a bit more is the best protection for your board in transit and it is rare that they get damaged. The extra cost also includes the courier service to deliver your board. If you are outside the UK, you will also need to purchase a boardbag as we are unable to ship boards to Europe without one. We have found that as the board goes through so many hands, vans, boats, planes or trains in its journey that it really needs the extra padding of one of our 10mm bags. We do however give you a half price boardbag if you purchase one at the same time as your board! So all is good For fins, we usually package them within a cardboad envelope to protect all faces, sides and edges. If bought with a board and boardbag, they are usually placed within the boardbag. |
| Delivery Schedule Once we have recieved your order, and providing that all the items you have ordered are in stock, and payment has been recieved, we aim to get your order picked, packed and shipped within 24 hours. Our courier collections are at 11am, so if your order is processed before this time, it may be shipped the same day. Shipping times are dependent on country and vary from 1-2 days in the UK, 3-6 days in the European Union and 4-7 days outside of the UK. If you would like a more detailed timescale of your delivery, please click here and remember to include your order number. Order Tracking Once your order has been despatched, you can track it using these links (depending on your courier) DHL UK & EU DHL Shipments International DHL Shipments FedEx International FedEx Shipments UK FedEx Shipments Interlink Express All Interlink Express Shipments DPD All DPD Shipments |
| Back Orders If your item is not in stock, we will back order it for you. We will, if this happens get in touch with you via the email address you supply. Can I cancel my order? Unfortunately, given the nature of electronic commerce, and our aim to get our orders shipped to you as quickly as possible, it is not possible to cancel an order placed on the Web site. If you are unhappy with your goods once they arrived you are entitled to returns for goods for a refund or replacement. Please check the order confirmation screen carefully before completing your order. It is your responsibilty to keep the goods you recieve in good condition and get them returned to us. |
| Tax Charges For orders made from the UK or the European Union, 15% VAT is added. All other orders are VAT free. |
| Credit Card Security Credit Card Information is not handled by ourselves, our Payment Service Provider - Sage Pay (Previously knon as Prox) handle all our credit card transactions and are fully secure with the latest, standards compliant security. For more information please visit Sage Pays website here |
| Guarantee We guarantee your satisfaction and just want you to be happy. If for any reason you are unhappy with your product we will try our best to find a suitable alternative or exchange providing the product is returned in the same condition as received with all tags still attached, unworn. We are unable to accept goods that have been in a home with smoke or pets. |
| Reaching Us If you need to reach us, please email us here, alternatively, you can call on +44 0844 249 28 58 or fax us on or write to us at: Nineplus Nineplus PO BOX 16 St Columb Cornwall TR9 6WS United Kingdom |
| Privacy Policy Nineplus do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy How do I return faulty items? Please download and print our returns form (Please click here to request one) and then send the form and the goods in an unused condition, with all tags attached, in their original packaging to: Money Well Spent Ltd (Nineplus) Unit 1B Goonhavern Ind Est Goonhavern Truro Cornwall TR4 9QL We are unable to accept goods that have been in a home where smoke or pets have been present. We also cannot re stock goods that have been damaged. Shipping & Handling: Customers are responsible for return shipping charges. For your protection, we suggest you return your goods via recorded or registered post. You are also responsible for keeping the goods in good condition. Clothing All items must be unused and include the original packaging Clothing must be clean and unwashed with all tags attached - no pet hair, no human hair, no smoke smell If you plan to return your clothing please keep it clean Once clothing has been worn and/or washed it cannot be returned or exchanged Shoes Shoes must not be worn and must include the original undamaged packaging - try your new shoes on inside on the carpet - this will help keep your new shoes clean and returnable If you plan to return your shoes do not wear them after trying them on Shoeboxes must not have tape or any other shipping labels on them - use the wrapping (or something similar) the shoes were shipped in to return shoes Once shoes have been worn they cannot be returned or exchanged Faulty Merchandise If you believe your product is defective please request a return form here and explain the fault as best as you can. We will then inspect the product and contact you. Why might products and prices vary from catalogue to website? We try and keep pricing consistent across the stores, Web site and catalogue. However, occasionally you may find a different price - this may be due to a special offer that is specific to either Internet, catalogue or store. We aim to keep these instances to a minimum. Why does the item that I received look different to the one I saw on the Web site or catalogue? We aim to show as true a representation of our products as possible, but due to the printing process and the output of PC monitors we cannot guarantee an exact colour match. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
